Refund Policy

At Luadra, we strive to provide the highest quality products/services and exceptional customer service. Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free refund within 30 days of the purchase date.

How to Request a Refund:

1. Contact Us: To initiate a refund, please email us at info@luadra.com with your order details, including your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization: Upon receiving your request, our customer service team will review the details and provide you with a Return Authorization Number (RAN) along with instructions on how to return the item(s).

3. Return the Item(s): Please securely package the item(s) and include the Return Authorization Number on the outside of the package. Ship the item(s) to the address provided by our customer service team. We will cover the return shipping costs.

4. Refund Processing: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.

Conditions for Refunds:

  • The item(s) must be returned in their original condition, with all tags and packaging intact.
  • Refunds are not applicable for items marked as final sale or non-refundable.
  • We reserve the right to deny a refund if the returned item(s) do not meet our return criteria.

Exceptions:

  • If the item(s) you received are damaged, defective, or incorrect, please contact us immediately at info@luadra.com. We will arrange for a replacement or refund, including covering the return shipping costs.

We appreciate your understanding and cooperation in adhering to our refund policy. Our goal is to ensure a smooth and fair process for all our valued customers.

If you have any questions or need further assistance, please do not hesitate to contact us at info@luadra.com.

Thank you for choosing Luadra. We value your business and look forward to serving you again.