FAQ
WHERE DO WE SHIP?
We can ship all over the world. The United States and Canada is our main customer. We have customers from the United Kingdom, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal, Thailand, Sweden.
WHEN WILL MY ORDER BE SHIPPED?
We usually process and ship orders within 1-3 business days. During peak season or over holidays, processing times may be longer.
WHEN WILL MY ORDER BE DELIVERED?
US 7-14 Business Days
UK 7-14 Business Days
EU 12-18 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate
Delivery delays can occasionally occur.
*We do not guarantee shipping times. Please consult the corresponding logistics company for the specific time limit.
CAN I SHIP TO AN ADDRESS THAT IS DIFFERENT FROM MY BILLING ADDRESS?
Absolutely! You’re able to enter separate shipping addresses and save addresses that you may want to ship to in the future.
WHAT IF I’D LIKE TO CHANGE MY ORDER AFTER IT’S PLACED?
We apologize, we cannot make changes, adjustments, or cancellations to an order after it has been submitted after 30 mins. We may still be able to help, though! Just give us a mail at support@luadra.com.
HOW DO I RETURN OR EXCHANGE MY ORDER?
Luadra Brand accepts 30 day return policy. No restock fees! For more info check our Shipping Policy.