Shipping Policy
INTERNATIONAL SHIPPING
We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.
All orders ship within 1-3 business days of purchase.
SHIPPING TIME:
- USA & Canada: 7 days
- Australia and New Zealand: 10 Days days
- Europe: 7 days
- Rest of the world: 7 - 12 days
If you just received a shipment notification please allow 1 to 3 working days for the tracking information to update.
WRONG ADDRESS:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.
MARKED AS DELIVERED:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us a formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.
This is left to the discretion support@luadra.com, however, in this specific scenario, we cannot issue a refund.
Please contact us ASAP so we can help at support@luadra.com. Each case is different so be sure to include all relevant information when contacting us.
IMPORT TAXES / REFUSAL OF PACKAGE:
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives in your country and...
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
We have the right to abandon the package(s) and will not be responsible for any refund.
WHERE IS OUR COMPANY BASED?
We are based in the United States, however, as we have multiple sorting centers from around the world, not all products will be shipping from our European warehouse. This allows us to offer our products at a much more affordable price.